Refund policy
Refund Policy
Last Updated: October 5, 2026
At CrowDigital, we want you to be satisfied with your purchase. We stand behind the quality of our digital eBooks and PDF guides and offer a 30-day refund policy for eligible purchases.
1. 30-Day Refund Guarantee
You may request a refund within 30 days of your purchase if you are not satisfied with your eBook or PDF guide.
To request a refund, please contact us at:
Please include your order number and the name of the eBook or PDF guide you purchased.
2. Digital Products
All products sold through CrowDigital are digital products, including downloadable eBooks, PDF guides, workbooks, checklists and other digital resources.
Because digital products can be accessed immediately after purchase, we ask that customers contact us as soon as possible if they experience any problem with their purchase.
3. Eligible Refund Requests
A refund may be considered when:
- The digital file is defective, corrupted or cannot be accessed.
- You received the wrong digital product.
- The product is materially different from the description provided on our website.
- You are dissatisfied with your purchase and submit your request within the 30-day refund period.
- There is another legitimate issue with your purchase that we are unable to resolve.
Where possible, we may first offer assistance, a replacement file or access to the correct product.
4. Refund Requests
To request a refund, email:
Please provide:
- Your full name
- Order number
- Email address used for the purchase
- Name of the product
- Reason for your refund request
We may request additional information to verify the purchase and understand the issue.
5. Refund Processing
Once your refund is approved, the refund will normally be issued to the original payment method used for the purchase.
The time it takes for the refund to appear in your account may depend on your payment provider or financial institution. Shopify's payment system generally processes refunds back through the original payment method.
6. Refund Abuse
We reserve the right to investigate refund requests where there is evidence of fraud, abuse or repeated misuse of our refund policy.
Examples may include repeated purchases followed by refund requests, fraudulent transactions, or other activity that appears designed to obtain our digital products without payment.
Nothing in this policy limits any rights you may have under applicable consumer-protection laws.
7. Customer Support
If you experience any problem with your purchase, please contact us before initiating a payment dispute or chargeback. We will do our best to resolve the issue quickly and fairly.
Email: support@crowdigital.com
We are committed to providing quality digital resources and a positive customer experience.
8. Changes to This Refund Policy
CrowDigital reserves the right to update this Refund Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date.
Contact Us
For refund requests or questions regarding this policy:
CrowDigital
Email: support@crowdigital.com